Case Studies

Early resolution of a complaint involving vaccine mandates

With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.

While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.

An education provider refunded 75% of tuition, but retained 25% for administrative fees.

During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.

Intermediate school student caught with canabis while suspended

A Private Training Establishment terminated a student’s enrolment after the student allegedly refused to get support for his mental health.

A student from Asia enrolled with a Private Training Establishment in 2020. She commenced her studies just as the COVID-19 alert level allowed her provider to reopen. 

A parent of an international school student contacted iStudent Complaints as the parent had had their visa application declined and they needed to return to their home country. The student still had a valid visa and would have been able to remain in New Zealand if they stayed with a host family. The family chose to return to their home country together, as they did not want to leave their child in New Zealand during the COVID-19 pandemic.

A family enrolled their children for a short course starting in February 2020. Due to COVID-19 the family decided not to travel to NZ as intended in January and requested a refund of their tuition. The provider declined the request for refund, responding that the family did not provide enough notice for withdrawal.