Case Studies

Early resolution of a complaint involving vaccine mandates

An education provider refunded 75% of tuition, but retained 25% for administrative fees.

With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.

While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.

Intermediate school student caught with canabis while suspended

During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.

A Private Training Establishment terminated a student’s enrolment after the student allegedly refused to get support for his mental health.

A parent of an international school student contacted iStudent Complaints as the parent had had their visa application declined and they needed to return to their home country. The student still had a valid visa and would have been able to remain in New Zealand if they stayed with a host family. The family chose to return to their home country together, as they did not want to leave their child in New Zealand during the COVID-19 pandemic.

A student from Asia enrolled with a Private Training Establishment in 2020. She commenced her studies just as the COVID-19 alert level allowed her provider to reopen. 

The student approached iStudent Complaints advising that they had withdrawn from their course. They enrolled with another provider and requested a refund. The provider declined the refund as the student was well past the refund period and extensive pastoral care had been provided to the student.