About

We help international students resolve complaints with New Zealand education providers.

    • Who we are

      We are a free and independent complaints service.

      If you are an international student and you have a complaint about a New Zealand education provider, we can help.

    • What we do

      We help with:

      • Financial complaints – involve money, for example refunds
      • Contractual complaints – involve agreements, for example contracts to study.
      • Redress claims - involve requests for money or actions to set things right after an NZQA investigation finds that there has been a breach of the Pastoral Code.

    • How do I start?

    • Is there a cost?

      Our service is free for international students and education providers.

      iStudent Complaints is funded by the Ministry of Education so there is no cost for using the service.

FAQs

I’ve moved back home. Can you still help?

Yes - iStudent Complaints can help whether you are in New Zealand or not. We often help students outside of New Zealand online.

What can I expect?

We often help by:

- Helping you find the right information 

- Getting you talking to your education provider

- Working with you to resolve the complaint.

Where else can I get help?

Here are some useful links: 

- Immigration NZ provide visa options for working and studying

- Study in New Zealand have information about living, working and studying in NZ 

- Citizens Advice Bureau and Community Law Centres can help with advice and information on your rights

-NZQA can investigate complaints about the Code of Practice, or about any other concerns you have about the course or the education provider.

You can find more helpful links here.