• Injury led to course withdrawal

    Refund
    A student was injured and could not keep up with his studies, so he decided to withdraw and return home for treatment.

  • Homestay not provided

    Refund
    Two students waited over two months for a refund of accommodation costs.

  • Wellbeing comes first

    Refund
    iStudent Complaints assisted a student to access support services and make an application for a refund

  • Partial refund queried

    Refund
    A student contacted us as she was dissatisfied with the provider withholding part of her refund.

  • Installment plan

    Refund
    A student withdrew after paying the second installment of their fees.

  • A wish to graduate

    Other

    A master's degree student contacted iStudent Complaints about a scheduling conflict issue which prohibited them from graduating within a reasonable

  • Change of visa status – Tuition fee

    Refund
    A parent of two primary school students contacted us regarding a complaint over a fee that the education provider was unwilling to refund.

  • Return to previous course

    Contract
    The student alleged that the education provider had guaranteed him a place in the course, however the student had failed the course's entry requirements

  • Course withdrawal after course started

    Refund

    A Chinese student signed up to a course and completed pre-enrolment checks and assessments.

  • Covid travel restrictions

    Refund
    A student was prevented from returning to New Zealand due to COVID-19 restrictions. When they eventually could return, their education provider had changed ownership.