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Decisions

  • Student’s enrolment was terminated due to non-attendance

    21 Aug 2020
    Contract
    Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
  • Refund request following dismissal from course due to bad behaviour

    22 Jul 2020
    Refund
    Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.
  • Refund request following termination of studies due to undisclosed health concerns

    14 Jul 2020
    Refund
    Student’s parents requests full refund amount and additional costs following issue of partial refund when the student’s studies were terminated due to undisclosed health matters.
  • Request for tuition fee refund

    11 Dec 2019
    Refund
    A student who enrolled in more than one programme, which caused some confusion, requests refund of tuition fees.
  • Request to refund Agent fees

    29 Nov 2019
    Refund
    A student who withdraws from a course requests refund of commission fees paid by to an agent.
  • A refund request following the cancelation of an initial course, and offer of a lower level course

    27 Sep 2019
    Refund
    A student signed up for a course, which was cancelled on the first day due to insufficient numbers.
  • Student requests refund based on compassionate grounds

    27 Sep 2019
    Refund
    A student who returned to her home country requests a refund on compassionate grounds following her course failure and a series of contributing factors.
  • Refund request from mother of young child studying discontinued course

    26 Sep 2019
    Refund
    A student who became pregnant during her studies, and whose child had feeding difficulties, requests refund following special leave during which her course was discontinued.
  • Refund request following internal incidents during course

    26 Sep 2019
    Refund
    Following the completion of studies, a student requests a refund of $10,000 as a result of internal incidents during the course.
  • Decision as to whether the provider was obliged to give a refund to student who was unhappy with their study plan / course arrangements following their return from extended pregnancy leave.

    27 Sep 2018
    Refund
    A student was granted special leave as she was pregnant. This complaint relates to the student’s request for an extension of special leave, a refund request and her subsequent concerns around proposed course arrangements and fees for tuition following her return.

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