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Case Studies
Case Studies detailing how iStudent Complaints have helped international students and education providers
Resource type
All (Case Study)
Refund
Contract
Other
Year
- 任何 -
2015
2016
2017
2018
2019
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2021
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2023
Early resolution
29 8 月 2022
Refund
Due to the border closures, a student and their parent could not enter the country.
Withdrawal from studies
29 6 月 2022
Refund
Border closure changes student's plans
Finding a way forward
29 6 月 2022
Refund
Refund request resolved through facilitation
Vaccine mandates
20 3 月 2022
Refund
Early resolution of a complaint involving vaccine mandates
Dispute Tribunal or adjudication?
1 2 月 2022
Refund
While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.
Agreeing a refund amount
1 2 月 2022
Refund
An education provider refunded 75% of tuition, but retained 25% for administrative fees.
Case closed
1 2 月 2022
Refund
With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.
Alcohol leads to high school student’s bad behaviour
10 11 月 2021
Contract
During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.
Caught with canabis
10 11 月 2021
Refund
Intermediate school student caught with canabis while suspended
Student enrolment terminated
19 9 月 2021
Refund
A Private Training Establishment terminated a student’s enrolment after the student allegedly refused to get support for his mental health.
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