Student’s parents requests full refund amount and additional costs following issue of partial refund when the student’s studies were terminated due to undisclosed health matters.
A student who returned to her home country requests a refund on compassionate grounds following her course failure and a series of contributing factors.
A student who became pregnant during her studies, and whose child had feeding difficulties, requests refund following special leave during which her course was discontinued.
A student was granted special leave as she was pregnant. This complaint relates to the student’s request for an extension of special leave, a refund request and her subsequent concerns around proposed course arrangements and fees for tuition following her return.
A student enrolled in a full year course, paying the full years fee prior to the course commencement. The student completed the first semester, albeit commencing late and obtaining poor results which meant that they needed to repeat the first semester which increased the study length from 1 year to 18 months. Prior to commencing the second semester, the student elected to withdraw from the programme stating that the 2016 course fee had increased unfairly and they could not afford to pay it.
A student stored personal property in lockers that were allocated to him by his education provider during the 2016 Academic Year. When the student returned to commence the 2017 Academic Year, he discovered that his personal items had been removed from his locker. The student sought compensation to the value of the property lost, as well as a formal apology from the education provider.