• Change of visa status – Tuition fee

    Refund
    A parent of two primary school students contacted us regarding a complaint over a fee that the education provider was unwilling to refund.

  • Return to previous course

    Contract
    The student alleged that the education provider had guaranteed him a place in the course, however the student had failed the course's entry requirements

  • Course withdrawal after course started

    Refund

    A Chinese student signed up to a course and completed pre-enrolment checks and assessments.

  • Covid travel restrictions

    Refund
    A student was prevented from returning to New Zealand due to COVID-19 restrictions. When they eventually could return, their education provider had changed ownership.

  • Early resolution

    Refund
    Due to the border closures, a student and their parent could not enter the country.

  • Withdrawal from studies

    Refund
    Border closure changes student's plans

  • Finding a way forward

    Refund
    Refund request resolved through facilitation

  • Vaccine mandates

    Refund
    Early resolution of a complaint involving vaccine mandates

  • Case closed

    Refund
    With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.

  • Dispute Tribunal or adjudication?

    Refund
    While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.