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Refund
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Refund request following lockdown
1 Apr 2021
Refund
A student requests refund on the basis of the COVID-19 lockdown and quality of the programme.
Full refund request following partial refund
9 Feb 2021
Refund
Student requests full refund amount following issue of partial refund for lockdown related withdrawal.
5 year old student could not travel to New Zealand due to COVID-19
8 Dec 2020
Refund
A 5 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
11 year old student could not travel to New Zealand due to COVID-19
8 Dec 2020
Refund
An 11 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
Refund request following termination of studies
18 Nov 2020
Refund
Student requests refund following the termination of his studies.
Refund request for remaining tuition fees and additional costs
18 Nov 2020
Refund
A student requests a refund of remaining tuition fees, visa costs, flights and additional accommodation charges following withdrawal from programme.
Student applies for full refund following COVID-19 border closures and changes to the delivery of her programme
2 Nov 2020
Refund
The student had been offered a partial refund and requested a refund in full following COVID-19 border closures and changes to the delivery of her programme.
Refund request following cancelled course and relocation
13 Oct 2020
Refund
Student requests refund and compensation following cancelation of course and relocation of studies.
Student’s enrolment was terminated due to non-attendance
21 Aug 2020
Contract
Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
Refund request following dismissal from course due to bad behaviour
22 Jul 2020
Refund
Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.
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