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Case Studies
Case Studies detailing how iStudent Complaints have helped international students and education providers
Resource type
All (Case Study)
Refund
Contract
Other
Year
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2015
2016
2017
2018
2019
2020
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2023
Early resolution
29 8月 2022
Refund
Due to the border closures, a student and their parent could not enter the country.
Finding a way forward
29 6月 2022
Refund
Refund request resolved through facilitation
Withdrawal from studies
29 6月 2022
Refund
Border closure changes student's plans
Vaccine mandates
20 3月 2022
Refund
Early resolution of a complaint involving vaccine mandates
Agreeing a refund amount
1 2月 2022
Refund
An education provider refunded 75% of tuition, but retained 25% for administrative fees.
Case closed
1 2月 2022
Refund
With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.
Dispute Tribunal or adjudication?
1 2月 2022
Refund
While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.
Caught with canabis
10 11月 2021
Refund
Intermediate school student caught with canabis while suspended
Alcohol leads to high school student’s bad behaviour
10 11月 2021
Contract
During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.
Student enrolment terminated
19 9月 2021
Refund
A Private Training Establishment terminated a student’s enrolment after the student allegedly refused to get support for his mental health.
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