Decisions

A student requests refund on the basis of the COVID-19 lockdown and quality of the programme.

Student requests full refund amount following issue of partial refund for lockdown related withdrawal.

A 5 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.

An 11 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.

Student requests refund following the termination of his studies.

A student requests a refund of remaining tuition fees, visa costs, flights and additional accommodation charges following withdrawal from programme.

The student had been offered a partial refund and requested a refund in full following COVID-19 border closures and changes to the delivery of her programme.

Student requests refund and compensation following cancelation of course and relocation of studies.

Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.

Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.