Decisions

Decision concerning amount of refund due following student withdrawing from course 5 days after course commencement – complaint dismissed

Tuesday, June 6, 2017

A Student withdrew from their course five days after it commenced and received a 75% refund of the course fees that were paid. The Student did not believe this refund to be a fair or satisfactory and made a complaint to iStudent Complaints.

Decision concerning amount of refund due following NZQA finding – complaint upheld

Friday, April 28, 2017

A Student lodged a complaint with NZQA about the staffing and quality of the course she was enrolled in, and applied for a partial refund of her course fees. Following negotiations, the Provider deposited $23,000 to the Student and requested an acknowledgment that the amount was to be considered a full and final settlement of the complaint. There was no signed agreement between the parties and the Student did not consider the amount to be a full and final settlement.